We are committed to ensuring that every purchase meets your expectations. If for any reason it does not, our return and exchange process is here to make it right.
You may request a return or exchange within 3 days of receiving your order. Requests submitted after this period will not be entertained.
To qualify for a return or exchange, the following conditions must be met:
The following items are not eligible for return or exchange under any circumstances:
Refunds are applicable exclusively in cases where the item received is damaged upon delivery or is incorrect (i.e., not the product ordered). In such cases, a full refund or exchange will be offered at your discretion.
Contact us via WhatsApp within the 3-day return or exchange window.
Include your order details and photographic or video evidence where applicable.
Our team will guide you through the process with care and efficiency.
Velmora Inner Studio reserves the right to decline return or exchange requests that do not fulfil the conditions stated above.
Contact the Velmora team through WhatsApp within the eligible return window and we'll guide you through the process.
Contact on WhatsApp